Adorn Me Bucks FAQ

GENERAL

Q: What is the Adorn Me Bucks Rewards Program?
A: The Adorn Me Bucks Rewards Program is designed to reward shoppers for purchasing items online at www.AvaAdorn.com, for writing a product review or for referring friends to Ava Adorn. It's one of the most generous rewards programs out there! You'll automatically accrue rewards in the form of Adorn Me Bucks based on your qualifying purchases, referrals and reviews. Upon the completion of either a $200 total spend increment (before discounts, taxes and shipping fees) and every $100 spent after that, a qualified referral or each qualified review, the Adorn Me Bucks you've earned will be issued to you in the form of an Adorn Me Bucks Certificate or Store Credit. You can use these rewards to buy more things at Ava Adorn!

Q: Does this rewards program cost anything?
A: Participation is FREE. There is no cost. It's just our way of thanking our loyal customers.
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EARNING ADORN ME BUCKS ON PURCHASES

Q: How do I earn Adorn Me Bucks on purchases?
A: Earning Adorn Me Bucks is easy! You must first create an account with us. Then start shopping on Ava Adorn and you'll automatically earn Adorn Me Bucks on qualifying purchases. There's no need to enroll in any formal program. After you reach a total spend amount of $200 (and every $100 spent after that), you will receive an Adorn Me Bucks Certificate of $20.

NOTE: If you create multiple accounts with Ava Adorn (with different email addresses), you will have multiple balances. Your Adorn Me Bucks balance is tied to a particular email address. We cannot combine the accounts so please make sure you sign in with the same email account each time to accrue rewards faster.

Q: Do all my Ava Adorn purchases qualify?
A: To qualify, purchases must be:
• Purchased directly on www.AvaAdorn.com (purchases made through Ava Adorn's eBay store or Amazon store are not eligible).
• Made AFTER you have created an account with Ava Adorn (purchases made prior to creating a customer profile do not qualify).

Q: How is the spend amount determined for a qualifying purchase?
A: The spend amount is calculated by taking the [item price] x [quantity selected]. Item price is the sale price, not the original list price. If an item is on sale or special, the sale price is the item price. Shipping fees, taxes, and any other discounts are excluded from this calculation.

Q: What is the reward earned?
A: The current reward amount is $20.

Q: Can the reward amount change?
A: Ava Adorn reserves the right to increase or decrease the reward amount, as well as the incremental spend amount/threshold. Reward amount last updated on April 14, 2020.

Q: Are there any limitations on how many Adorn Me Bucks I can earn?
A: No, you can keep earning rewards for every incremental $100 spent. So shop away!

Q: Can I earn Adorn Me Bucks while taking advantage of another Ava Adorn promo?
A: Yes, you may earn Adorn Me Bucks in conjunction with most other Ava Adorn promotions, such as while using an Ava Adorn promo code.

Q: How can I check my Adorn Me Bucks balance?
A: Log in and go to My Account. Click on "show all orders" to see your total purchase activity and spend balance. This will not include the award balance on any referrals or reviews that you may have. Or contact us and we can tell you.

Q: What happens if I return a purchase?
A: If you return a purchase, the Adorn Me Bucks earned for that purchase will be deducted from your total spend balance.
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EARNING ADORN ME BUCKS ON REFERRALS

Q: How do I earn Adorn Me Bucks on referrals?
A: Yet another easy way to earn Adorn Me Bucks! You must first create an account with us. Then tell your friends about Ava Adorn! You'll automatically earn $10 in Adorn Me Bucks for each qualified referral to Ava Adorn. There's no need to enroll in any formal program.

Q: What is a qualified referral?
A: When your friends make a purchase and list you as the referrer, you'll automatically receive Adorn Me Bucks!

• The referrer name must be the exact name (first and last names) that you have listed in your account profile. So be sure to give your friends the name you have listed on your account. No nicknames or incomplete names will be accepted. Do not include any extra characters or extra spaces besides the name (unless the name contains a hyphen or special character). Enter in this order: First[space]Last/surname. Examples: Ava Smith or Ava Smith-Jones.
• Your friends will need to complete a qualified purchase for the referral to qualify. Simply creating an account does not qualify. You are rewarded only on your friend’s first purchase. See Earning Adorn Me Bucks on Purchases for more information on the determination of qualified purchases.

NOTE: The "Tell a Friend" link located at the bottom right of each product page is NOT part of the referral system. This link simply allows you to share with a friend a product you may like on Ava Adorn. However, you can use it to spread the word about Ava Adorn and get more referrals that way.

Q: What happens if I make a mistake or enter a typo in the referrer name?
A: Once the referrer name has been set, it can only be changed by the website administrator. Send an email to Customer Service to have this corrected in your account. If you didn't add a referrer name when you initially signed up, you may log in and go to My Account to set the name.

Q: What happens if I share the same name as another account member?
A: We will verify with the person who has listed you as the referrer to further clarify your identity. We have chosen to track referrals by referrer names rather than unique referrer codes because it makes it easier for friends to list you as the referrer and, in turn, easier for you to earn Adorn Me Bucks. Your friends don't have to remember any unique codes or numbers to give you credit.

Q: What is the reward earned?
A: The current reward amount is $10 for each qualified referral.

Q: Can the reward amount change?
A: Ava Adorn reserves the right to increase or decrease the reward amount, as well as the number of referrals needed. Referral number and reward amount last updated on July 21, 2016.

Q: Are there any limitations on how many Adorn Me Bucks I can earn?
A: No, you can keep earning rewards for every friend you refer. So spread the word!
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EARNING ADORN ME BUCKS ON REVIEWS

Q: How do I earn Adorn Me Bucks on reviews?
A: Another quick and easy way to earn Adorn Me Bucks is to write a product review. You must first create an account with us. Then write a qualified review on a product that you have purchased. You'll automatically earn $5 in Adorn Me Bucks for each qualified review on Ava Adorn. There's no need to enroll in any formal program.

Q: What is a qualified review?
A: There are a few requirements for the review to qualify for Adorn Me Bucks:
• Reviews must be written on a product you have purchased from Ava Adorn.
• Reviews must include both a star ranking and comments of at least 100 characters.

We will not consider any reviews if you did not purchase the product from us and if the review does not contain usable comments. We will not accept reviews that are not focused on the product since they are not a true representation of the product. Determination of a qualified review is at Ava Adorn's discretion.

Q: What is the reward earned?
A: The current reward amount is $5 for each qualified review. Once your product review is approved, we will send you your Adorn Me Bucks Reward of $5 in Store Credit. However, the reward amount will never exceed more than 25% of the item purchase price. For example, if the product you are reviewing is listed at $4.00, you will receive a maximum of $1 in Adorn Me Bucks.

Q: Can the reward amount change?
A: Ava Adorn reserves the right to increase or decrease the reward amount, as well as the number of reviews needed before a certificate is sent. Reward amount last updated on July 18, 2012.

Q: Are there any limitations on how many Adorn Me Bucks I can earn?
A: If you purchased a variation of a particular product (i.e., different colors and/or sizes) and submit multiple reviews, we will only reward you for one review.
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REDEEMING ADORN ME BUCKS

Q: When will I get my Adorn Me Bucks Certificate?
A: We will mail or email your Adorn Me Bucks Certificate shortly after you've reached a $200 spend total or $100 spend increment after the first $200, 1 qualified referral and/or 1 qualified product review. Please allow an additional 5-7 days for shipping via USPS First Class Mail. We will mail it to the shipping address or email address you have entered in our system, so please make sure your account profile is up-to-date.

Q: Where can I redeem my Adorn Me Bucks Certificate?
A: You can redeem your Certificate by shopping online at www.AvaAdorn.com.

Q: How do I redeem my Adorn Me Bucks Certificate?
A: Shop on Ava Adorn. Your Adorn Me Bucks Certificate is just like our regular Ava Adorn Gift Certificate. For more information on our Gift Certificates, see our Gift Certificate FAQ.

Q: How long do I have to redeem my Adorn Me Bucks Certificate?
A: Your Adorn Me Bucks Certificate does not expire and does not accrue maintenance fees.

Q: Can I give or sell my Adorn Me Bucks Certificate to another member?
A: Yes, Adorn Me Bucks are just like cash and can be transferred to another rewards member just as our regular gift certificates can be. If you are issued store credit, it is not transferable.

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